Within 24 hours of the release, you will receive the following email.
Sender/From: auth@civilsurveyapplications.com
Subject: Civil Survey Applications Customer Portal Registration
To access your account
1. Locate the above email and press the “Forgot Password” Button
2. Enter your email address and proceed to reset your password.
3. Check your inbox for an email from auth@civilsurveyapplications. With the Subject: Your New Password.
4. Copy the Temporary Password And Click on the “Login With your Temporary Password” Link
5. Paste this temporary password with your email address.
6. Now that you are logged in Navigate to the “Users” Menu Option in the customer Portal.
7. Select a user and press the the “Reset Password” Button.
8. Complete the Captcha, Paste in your temporary password Then set your new password
Please note: Only your organisation’s primary and secondary contact can issue keys.
1. First Login your account and click on the “Keys” section in the menu.
2. On your home screen you’ll see a list of all keys associated with your organisation, including Activation Key, Product Name, Major Version, License Model, Number of Licenses, Available Licenses, Subscription Expiry Date, Maintenance Renewal Date, Release Date, Computer Key, Computer Name, Legacy key & Floating License Path
3. To add more columns click on the column chooser icon. You can then drag and drop columns from the column chooser to add to your view. To remove columns from view simply drag those columns back into the column chooser.
4. By selecting a license and then clicking on the download button you will be taken to a page where you can download the software for that specific product.
For activation instructions, refer to our downloadable guide here.
Please note: Only Primary And Secondary contacts will have visibility of keys.
1. Navigate to the “Users” section from the main menu.
2. Click on “Add User”.
3. Enter the full name and email address of the user you want to add and send the invitation.
4. Instruct the user to follow the steps outlined in the “Accessing Your Account” section above.
1. Navigate to the “Users” section from the main menu.
2. Click on a user.
3. Modify the name or email address of the selected user.
1. Within the “Users” section, select the user you wish to remove.
2. Click on “Remove User” to proceed. Note that this action will not affect permanent activations or network access.
1. Access the organization settings by clicking on “Organization” in the menu.
2. Select a new user to fill the primary and/or secondary contact role
To access the Civil Survey Applications Installation and activation guide for V25 please click here.